Shipping, Returns & Refunds Policy

Shipping Policy:

Processing time: [1–3 business days].
Carriers: [USPS/UPS/FedEx].
Rates: Calculated at checkout; free shipping threshold: [$X].
Tracking: Sent by email when shipped.
Pre-orders: Ship by estimated window shown on product page.
International: Duties/taxes are customer’s responsibility unless stated otherwise.
Lost/Delayed: Marked delivered but not received—check with carrier/neighbor; contact us at [email]. We assist case-by-case.

Returns:

Return window: 14 days from delivery for unworn, unwashed items with tags.
Non-returnable: final sale items, gift cards, intimates, custom/monogrammed goods.
Process: Start at [return portal URL] or email [email] with order # and reason.
Condition: Items must be odor-free and in original packaging.
Fees: Return shipping [free / $X / customer pays]. Original shipping is non-refundable.
Refunds: to original payment method within [5–10] business days after inspection.
Exchanges: subject to stock; otherwise we issue store credit/refund.
Damaged/Incorrect: Report within 7 days with photos; we’ll make it right.